About Us

About BEACOOL EYEWEAR

BEACOOL EYEWEAR is an online eyeglass frame store operated by Sheenny International Co., Limited. We offer frames for everyday style, with clear product information and customer support.

BEACOOL EYEWEAR and Cinily are operated by the same company. Our stores share Customer Care and the authorised UK returns centre, which is why our authorised returns department uses the Cinily name.

We serve customers in the United Kingdom and other destinations available at checkout. Our Shipping Policy and Returns & Refunds Policy explain what to expect before and after you order.

Our company

Legal entity: Sheenny International Co., Limited
Registered office: Room D07, 8/F, Kai Tak Factory Building Stage 2
99 King Fuk Street, San Po Kong, Hong Kong

For our legal entity, shared Customer Care, and authorised returns centre, see Company Information. Please do not send returns to the registered office.

Customer support

Email: service@beacooleyewear.com
Phone: +852 9441 9454
WhatsApp: +852 9441 9454

You can send an email or WhatsApp message at any time. We aim to reply within 24 hours. Phone support is available Monday to Friday, 8:00am to 12:00pm, UK local time (GMT/BST). International call charges may apply.

UK returns centre

Cinily Returns Department
Unit 8, Willow Row, Longton
Stoke-on-Trent, Staffordshire, ST3 2PU
United Kingdom

This address is for authorised product returns only. Please contact Customer Care before sending an item back so we can provide the correct return instructions. It is not a retail store.