Contact information

Customer Care

We are here to help with orders, shipping, returns, and product enquiries.

BEACOOL EYEWEAR and Cinily are operated by the same company, Sheenny International Co., Limited. Both stores share Customer Care and the authorised UK returns centre. For BEACOOL EYEWEAR orders, use the contact details below.

Customer Care Hours (UK Time)

Email and WhatsApp: You can send us a message at any time. We aim to respond within 24 hours.

Phone support: Monday to Friday, 8:00am to 12:00pm (UK local time, GMT/BST).

Contact Us

Email: service@beacooleyewear.com

WhatsApp: +852 9441 9454

Phone: +852 9441 9454

International call charges may apply.

Shipping & Delivery

Shipping availability, delivery estimates, shipping costs, and duties information are confirmed at checkout. Please review our Shipping Policy before placing an order.

Our Locations

Legal Entity and Registered Office

Sheenny International Co., Limited

Room D07, 8/F, Kai Tak Factory Building Stage 2

99 King Fuk Street, San Po Kong, Hong Kong

Please do not send returns to the registered office. For further company details, see Company Information.

UK Returns Centre

Cinily Returns Department

Unit 8, Willow Row

Longton, Stoke-on-Trent

Staffordshire, ST3 2PU

United Kingdom

This address is for authorised product returns only and is not a retail store. Please contact Customer Care before sending an item back so we can provide return instructions.

For full return details, please read our Returns & Refunds Policy.

About BEACOOL EYEWEAR

BEACOOL EYEWEAR is an online eyeglass frame store serving customers in the UK and other supported destinations. We provide frames and customer support through our online store.