Company Information

Our company and brands

BEACOOL EYEWEAR is an online eyeglass frame store operated by Sheenny International Co., Limited.

Sheenny International Co., Limited also operates Cinily at cinily.co.uk. BEACOOL EYEWEAR and Cinily share the same legal entity, Customer Care, and authorised UK returns centre. Our shared email address and returns department use the Cinily name and also serve BEACOOL EYEWEAR customers.

Legal entity and registered office

Sheenny International Co., Limited
Room D07, 8/F, Kai Tak Factory Building Stage 2
99 King Fuk Street, San Po Kong, Hong Kong

This is our registered office address. Please do not send product returns to this address. Contact Customer Care first for the correct return instructions.

Shared Customer Care

Email: service@cinily.co.uk
Phone: +852 9441 9454
WhatsApp: +852 9441 9454

You can send an email or WhatsApp message at any time. We aim to respond within 24 hours.

Phone support is available Monday to Friday, 8:00am to 12:00pm, UK local time (GMT/BST). International call charges may apply.

Authorised UK returns centre

Cinily Returns Department
Unit 8, Willow Row, Longton
Stoke-on-Trent, Staffordshire, ST3 2PU
United Kingdom

This address is for authorised product returns only and is not a retail store. Please contact Customer Care before sending an item back so we can provide the correct return instructions. Unless we give you different instructions by email, authorised returns should be sent to the returns address above.

Our policies

For orders placed on beacooleyewear.com, please read our Shipping Policy, Returns & Refunds Policy, Privacy Policy, and Terms of Service. For order assistance, visit Contact Us.